Track all your customer communications in one central place with a built-in help desk
The support system provides a fully featured platform that allows customers to open requests via the web, app or email and provides members of staff with quick and easy access to the client's profile, service management and billing information. Clients can securely attach confidential information to requests and using intelligent automation you can automatically keep customers updated when certain events happen.
Share Information with clients securely with encryption for sensitive information out-of-the-box.
Create departments to group similar requests and separate responsibilities for staff members.
Track and assign requests to individual staff members for consistency and management.
Setup escalation rules to perform automated actions and enforce service level agreements.